KALA Surf Camp is a division of Pt Kala Management Service a daughter of Kala Management Service Ltd
Bookings and Payment Procedures
Bookings are effective upon submission of online booking on Kala Surf Camp website or an OTA (Online Travel Agency i.e. Booking.com, AirBnB or others); Kala Surf Camp guests will receive a booking confirmation and trip preparation tips as these functionalities are available on the respective platforms.
We reserve the right to confirm bookings within 24 hours of receipt of online booking.
To secure a booking, full payment must be made by bank transfer or other form of payment as indicated on the booking confirmation. Bank transfer or money order fees are the responsibility of the Kala Surf Camp guest.
About the vacation in Kala Surf Camps
With our Kala Surf Camp in Uluwatu and our upcoming surf camps in Indonesia, we work with local partners in Indonesia who meet our professional quality standards. However, we may not be the owner of each individual service that you may book on our website.
You may swap camps free of charge if you email us at least 6 weeks prior to your arrival with a change request. Between 7 days and 6 weeks prior to arrival, a cancellation fee of 25% of the original trip price will be charged. Change requests received less than 7 days prior to arrival will be refunded only if rooms for the entire period are available for sale on short notice. All options are subject to availability. Fees will be calculated on the day the change is made. Any difference in rates is the responsibility of the Kala Surf Camp guest. For other changes and cancellations please see our Cancellation Policy.
On the Indonesian national holiday Nyepi (a day in February or March), no one is allowed out of the Kala Surf Camp area and no surf sessions will take place on that day. Please also note the Indonesian rules that apply to all people residing in Indonesia that day (i.e. light and sound). Each Kala Surf Camp will make a special schedule for that day.
Airport transfers are only guaranteed if flight details (flight number, arrival time and airline) are sent to the front office team at least 72 hours prior to arrival.
A Kala Surf Camp guest will share a room with another Kala Surf Camp guest unless the guest has reserved a single use private room (single use surcharge). Any gender is acceptable. Despite the female only dormitories there are no women -or men-only rooms.
Add-ons booked prior to arrival may be cancelled free of charge, provided the Kala Surf Camp has not covered the cost of the reservation.
Custom shaped boards cannot be cancelled after booking.
Only the Surf School Package and Surf Guided Package include surf coaching/guiding to several spots around Bali. Surf Guiding and Surf Coaching takes place once a day (only morning) according to surf conditions and subject to availability. Any other surf lessons are optional and are charged in addition. There will be a limit of 3 guests per Surf Coach. Surf Coaching/Guiding includes car or scooter transportation to the surf spot, introduction to the surf spot, and Surf Guiding/Coaching in the water. Theory lessons, video analysis, and camp photos are included in the price.
Surf equipment such as surfboards, wax, leashes, and sunscreen are not included in the package but can be purchased or rented upon arrival.
Surf Guiding/Coaching may not be available on public holidays, team events, or during inclement weather; Kala Surf Camp will make alternative arrangements when possible, subject to weather conditions and Indonesian law.
Conditions of Participation in Surf Coaching and Surf Guiding
Kala Surf Camp guests must expressly state that they have no health problems when surfing. Participants must be at least 18 years old. Unaccompanied minors must have a written confirmation of their parent(s) including a copy of their passports and be at least 12 years old. A transport from and to the airport by Kala Surf Camp for these unaccompanied minors is obligatory.
Liability
Any liability of Kala Surf Camp's for damages like bodily injuries, loss or damage to participants’ property (e.g.surfboards) is excluded.
It is recommended that Kala Surf Camp guests book baggage, surfboard insurance and health insurance for each period of the stay at Kala Surf Camps.
Kala Surf Camps equipment and vehicles must be handled in an appropriate manner. Kala Surf Camp guest's shall be liable for any damage or loss caused by incorrect operation, negligence or intentional damage.
Cancellation and Return of Travel Expenses
Kala Surf Camp bookings may be cancelled at any time prior to the date of your stay. Bookings are not officially cancelled until written notice is received by Kala Surf Camp; the date Kala Surf Camp receives written notice of cancellation is the date the cancellation policy becomes effective. In the unlikely event that a booking is cancelled by the Kala Surf Camp guest, the following charges will apply depending on the notice period of cancellation:
Cancellation 30 days or more prior to arrival date: 15% of the accommodation package price (non-refundable).
Cancellation 14 to 30 days prior to arrival: 30% of the package price (non-refundable).
Cancellation 7 to 13 days prior to arrival: 60% of the package price (non-refundable).
Cancellation 2 to 6 days prior to arrival: 90% of the package price (non-refundable).
Accommodation package fees are non-refundable for cancellations made less than one day in advance or for no-shows at Kala Surf Camp.
It is possible to arrange for a replacement of the Kala Surf Camp guest. In this case, an administrative fee of EUR 55 will be charged as well as a change of booking.
As for Kala boat tours, if the weather conditions are unacceptable or not save enough, we unfortunately have to cancel on the same day. In that case, we will refund the money paid. Tours planned or booked with third parties are excluded from this cancellation policy.
Privacy Policy
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Protection of Personal Information
To protect your personal data, Google Analytics IP anonymisation is activated. In the European Union or in other countries that are party to the Agreement on the European Economic Area, Google omits theanonymisation of activated IP addresses before your IP address is transferred to our servers. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with any other data of Google. If we obtain further personal data of website users, we will not use them for website tracking data purposes or link them to other non-personal data.
Disabling Website Tracking by Website Users
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Using the advertising features of Google Analytics
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effective date December 19th 2022
