Privacy Policy
Welcome to the Kala Surf Camp Privacy Policy. Thank you for reading. The terms „we", „us" and “our“ refer to Kala Surf Camp, a global surf travel brand head quartered in Bali, Asia, that manages an extensive portfolio of travel-focused services under the brand name "Kala Surf Camp“, or „KALA“. Our contact details can be found at the end of this Privacy Policy. The terms „you" and „your" refer to you as a customer using our services or website, making a reservation, or booking through us, our OTA (online travel agencies) partners, or otherwise using our services. This Policy outlines the information we collect from you and how we handle that information. In addition, in this Privacy Policy, the following words and phrases have the meanings set forth below unless the context requires otherwise.
Our Promise to Our Customers
At Kala Surf Camp, your privacy is very important to us. This page informs you of our policy regarding the collection, use, and disclosure of your personal data when you use our services and the choices you have regarding that data. We use your data to provide and improve the Services. By using the Service, you consent to the collection and use of your information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Definitions:
Information collected when you use our services:
Use of Data
Your Data
Data retention
Data Transfer
Your Consent
How we use your information
Information
We Collect
How we use your information
Who we share it with and why
Legal Requirements
Business Acquisitions and Mergers
Information Protection and Security
Other Information Gatherers
Accessing, Correcting, and Updating Personal Information
Notification of Privacy Statement Changes
Definitions
Personal Data
Personal Data is data about living individuals that can be identified from such data (or from such data and other information that we have or may have in our possession).
Usage Data
Usage Data is data that is automatically collected from use of the Services or from the Services infrastructure itself (e.g., time spent viewing pages).
Cookies and Session
Storage Cookies and session storage are small pieces of data stored on a user's device.
Data Controller
A data controller is a person ( alone or in conjunction or collaboration with others) who determines the purposes for which and the manner in which personal data is processed.
For the purposes of this Privacy Policy, Kala Surf Camp is the data controller of your data.
If you are located in the European Union, the company responsible for your information under this Privacy Policy („Data Controller") is
Kala Surf Camp is a business unit of PT. Kala Management Service, whose registered office is at Jl. Labuansait 318, Uluwatu, Badung, Bali 80361 Indonesia.
Data Processor (or Service Provider)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes data on behalf of the Data Controller.
We may use the services of various service providers to process your data more effectively.
Data Subject
Data Subject means a living individual who is the subject of Personal Data.
User
A user is an individual who uses our services. A user corresponds to a data subject who is the subject of personal data.
Information Collection and Use
We collect several different types of information for various purposes in order to provide and improve our services to you. Information collected when you use our services
Personal Information
We ask you to provide only the personal information necessary for us to operate our services. We do not share your personal information with third parties except to provide you with services or products, to comply with the law, or to protect our rights. When you use the Services, we may ask you to provide certain personally identifiable information that can be used to communicate with or identify you ("Personal Data"). Personally Identifiable Information includes, but is not limited to
E-mail address
First and last name
Phone number
Address
State
Zip/postal code
City
Cookies and Usage Data
We may use your and your personal data to compile anonymous reports on the consumption and purchasing habits of various demographics.
Before sharing your personal data with Kala Surf Camp, you must consent to the processing of your personal data for limited and appropriate uses in accordance with the General Data Protection Regulation (GDPR) and understand that you have the right to withdraw your consent by emailing Kala Surf Camp.
Cookies and Similar Data CollectionTechnologies
We use cookies and similar tracking technologies to track your activity on our Services and to retain certain information.
A cookie is a file that contains a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also use beacons, tags, and scripts to collect and track information and to improve and analyze our services. You can instruct your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of the Kala Surf services.
Examples of cookies we use
Preference Cookies.
Preference cookies are used to remember your preferences and various settings.
Session Cookies. We use session cookies to operate the Services.
Usage Data
We may collect information about your access to and use of the Services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g.,IP address), browser version, browser type, the pages of our Services that you visit, the date and time of your visit, the time spent on the page, unique device identifiers, and other diagnostic data.This information may include, but is not limited to, the following:
Google Analytics We use Google Analytics on our website. This service is provided by Google Inc. ("Google") and uses"cookies",which are text files stored on your computer that help us analyze how you use our site. Cookies are used to create information about your use of the site and your IP address, which is transmitted to Google’s servers in the U.S. and stored there; Google evaluates this information and provides reports and other services to the site operator based on your activity on the site. If third parties are legally permitted to access this material, Google may provide this information to them. Google will not associate your IP address with any additional information held by Google.
You can disable Google Analytics by changing your browser settings, but please note that if you do so, you may not be able to use all of the features available on our website.By using[0], you consent to the processing of your information collected by Google for the purposes and in the manner described above; if you do not want Google to collect your information, please use this Google Analytics opt-outlink.
Use of Data
Kala Surf Camp uses the data collected for various purposes
Provide and maintain our services:
to provide you with interactive features of our services if you choose to participate in them
to notify you about changes to our services
to provide customer support
to analyze or gather valuable information to improve our services
to monitor the use of our services
to detect, prevent, and address technical problems
You understand that by removing your consent to process your personal information, your access to Kala Surf Camp services will be restricted and affected.Your Data Your credit card information is not stored in our system. Your personal information is protected and will not be shared with other Kala Surf Camp customers or third parties. We protect all data collected with industry-leading security practices.
Data Retention
Kala Surf Camp will retain your Personal Data only for as long as is necessary for the purposes set forth in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we need to retain your data to comply with applicable law), resolve disputes, and enforce our legal agreements and policies.
Kala Surf Camp also retains usage data for internal analytical purposes. Kala Surf Camp also retains usage data for internal analytical purposes, unless this data is used to improve the security or functionality of our services, or if we are legally obligated to retain this data for a longer period of time.
Data Transfer
Your information, including personal data, may be transferred to and maintained on computers located outside of your locality, state, country, or other governmental jurisdiction whose data protection laws may differ from those of your locality.
Please note that if you are located in the EU and choose to provide information to us, we may transfer the data within the EU, to North Americaand/or Australia, where it may be processed.
By agreeing to this Privacy Policy and submitting such information, you consent to such transfer.
Kala Surf Camp will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and that your personal data will not be transferred to any organization or country unless appropriate controls are in place, including the security of your data and other personal information.
How We Use Your Information With your consent, we will use the data we collect about you for the following general purposes:
Order fulfillment- We use the information we collect to process orders for transactions, processing, products or services made through our website or other distribution channels, to fulfill orders, and to meet related expectations.
Responding to Inquiries - We may contact you by email, telephone, or mail to respond to your inquiries. We may also use the contact details you provide to provide follow-up information about your reservation in order to assist you with alternative arrangements. We may contact you through the channels described above in order to evaluate and respond to the results of any survey, proposal, or contest in which you participated in an appropriate manner. We may record telephone calls with you for our quality assurance and training purposes. We may use some information, such as your email, for customer testimonials, but we will not publicly display your personal information, email address, or other contact information.
Improve the user experience and provide information about our products, services, deals and promotions - We use the data collected through permanent cookie files (see Cookie Policy above), along with the personal information you provide, to help us use the site and traffic to evaluate and improve the website. In this way, we strive to provide an experience that is more customized to your preferences by assisting with site navigation and providing personalized product displays. By registering for an account or placing an order through our website or affiliated channels, we may use your data to contact you with offers, promotions or information, including newsletters or other items of interest. You may change your preferences for these types of communications whenever you wish by visiting our preference center, by contacting us through our contact information listed at the end of this Privacy Policy, or by contacting us through the unsubscribe link included in any email we send to you. You may change your preferences or unsubscribe from these types of communications at any time if you wish by contacting us through our contact information or through the unsubscribe link in any email we send to you.
For internal operations and analysis - Your personal information may be used for internal administrative, quality assurance, and analytical purposes. In addition to processing, verifying, and performing billed services, some data may be used for analytical and administrative, accounting, billing, auditing, and system administration purposes. Your personal data may be used to provide you with additional services, such as email notifications informing you of promotions, special offers, information about your travel status and details, or opportunities offered by our marketing partners.
Information - We Collect Our primary purpose for collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide you with services and features that are most likely to meet your needs and to customize our services and make your experience safer and easier. We only collect the personal information about you that we believe is necessary to accomplish this purpose. When you register with us, you will be required to provide various contact and identity information, billing information, and other personal information as described in the associated forms. When ever possible, these forms clearly state which fields are required and which fields are optional.
Our add-on section provides connections to third-party systems; please note that although you appear to be within Kala Surf Camp, you are also providing data to these third-party systems. Please review the privacy and terms of use of any third party systems before using them with Kala Surf Camp.
Payment
We do not store or collect your payment card or bank account details. This information is provided directly to third party reservation service providers and payment processors.
Children’s Privacy
Our services are not intended for persons under the age of 16 ("Children").
We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. Any such data capture will be deleted immediately.
Who we share personal information with and why?
By using our site and providing us with your personal information, you allow us to complete your orders (such as booking a trip),fulfil your requests, and provide you with travel-related information and promotions via e-mail. Your information will not be shared without side parties except as necessary to fulfil your order or travel arrangements. Such parties include (in addition to others) credit card companies, travel agents, and other global distribution systems.
Information regarding your traveler profile may be provided by the aforementioned service providers (data processors) to the travel suppliers from whom you purchased. While we do our best to work only with reputable travel providers and to establish contractual restrictions on personal customer data to ensure that our third-party partners comply with this Privacy Policy and relevant data protection laws, we cannot guarantee that these travel providers will not disclose or use personal information without your express permission. However, we cannot guarantee that these travel agents will not disclose or use your personal information without your express permission. Therefore, we strongly recommend that you review the individual privacy policies and/or practices of any travel agency from which you make purchases through our website. In addition, such travel agents may need to contact you to obtain further information about your confirmed reservation.
In order to improve our service and betterunderstand our customers, we observe how our customers browse our site. Although we do not provide personal information, we may provide anonymous statistical data to selected third party partners for marketing, delivery, administrative, operational, quality assurance, and other related purposes. Personal information will only be shared in accordance with this Privacy Policy and with your express consent.Third parties that have access to your personal information for the purposes described above are restricted to use it only for these functions and no more.
Legal Requirements Kala Surf Camp may disclose your personal information if we have a good faith belief that such action is necessary to
To comply with legal obligations
To protect and defend the rights or property of Kala Surf Camp
To prevent or investigate fraudulent activity in connection with the Services
To protect the safety of users of the Service or the public
To protect you from legal liability.
Business Acquisitions and Mergers
If Kala Surf Camp is involved in an acquisition, merger, or asset sale, your Personal Data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Information Protection and Security
Kala Surf is committed to data protection and the trust you place in us when using our site. We apply appropriate security procedures to protect the personal information needed to transact with you. Access to personal information is granted only to authorized employees when it is necessary for business purposes. We also encrypt and transmit your sensitive information between systems and use firewalls and intrusion detection systems (IDS)to ensure that your data can not be accessed without your permission.
Other Information Collectors
Except as expressly stated in this Privacy Policy, this document only addresses the use and disclosure of information we collect. If you disclose your information to third parties through Kala Surf Camp, different rules may apply to the use, collection, and disclosure of the personal information you disclose. We do not control the information use, collection, or disclosure policies of third parties, so you are subject to their privacy policies. We encourage you to ask questions before disclosing your personal information to others.
Accessing, Correcting, and Updating Your Personal Information
Kala Surf Camp aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you need to update your personal information, please contact us. If you would like information about what personal data we hold about you and if you would like us to remove it from our systems, please contact us at fo@Kala.Surf.
In certain circumstances, you have the right to:
access and receive a copy of the personal data we hold about you
have inaccurate personal data corrected
request deletion of personal data held about you
correction of inaccurate personal data
Request for deletion of retained personal data
You have the right to data portability with respect to the information you have provided to Kala Surf Camp. You may request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move your personal data.
Please note that we may need to verify your identity before fulfilling such a request.
Notice of Privacy Statement Changes
We may update this Privacy Statement from time to time to reflect changes in our information practices. We will make every effort to notify you through our usual channels if these terms change. We encourage you to periodically check this page for updates regarding our privacy practices.
Effective Date: 19.12.2022
Kala Surf Camp
We can be reached by phone from Monday to Sunday 7:00 to 23:00 (UTC +8).
+62 812-3905-4363
Surf Camps Bali:
Kala Surf Camp Uluwatu
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